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FAQ

11. What must be done to change the tariff package?

In order to change the tariff package, the subscriber must apply to Customer Servise Offices and write appropriate inquiry or use your personal account.

12. Which currency is used for payment?

All payments are accepted only in Azerbaijani manats either in cash or through transfers.

13. Where can the subscribers get the news about the company?

 All news are available on www.connect.az, at online chat on site and 159 Subscribers Centre. Besides, subscribers may obtain informations on the company's in social media accounts like in facebook, twitter, instagram, google+, youtube, linkedin. Also news are publishing in media outlets.

14. What is recommended to the subscriber in order the equipmets may operate in normal regime?

For a normal operation of equipment, the subscribers are recommended to use the devices that ensure stable power transmission (UPS, stabilizers, etc).

15. Can a company alter the provisions or appendices to the contract unilaterally?

The company reserves the right to increase the number of the transmitted TV channels, change their order and, in case of technical necessity, replace them with other channels.

16. What is the warranty period term of equipment and which equipment does the warranty cover?

The warranty is envisaged for 1 year for NNTV equipmet (OTT set top box). The warranty will not be granted to subscriber if the equipment will be damaged by subscriber's fault.

17. How long is the contract valid?

The present contracts comes into effect from the day of signing by the Parties and is considered effective within the period of validity of licence of "Operator"

18. How soon the broadcasting resumes after realizing of a monthly fee?

Broadcasting suspended as a result of the Client’s failure to pay the monthly subscription fee resumes within 1 hour after payment.

19. When does the calculation period start?

The monthly subscription fee shall be calculated from the day of activation of the service.

20. I would like to connect to NNTV. What should I do?

In order to get NNTV, you can apply to the Customer Service Department, Dealer Network, to Subscribers Centre (159), or online chat at www.connetc.az site of company and sign a contract.

 

Calculator

Monthly subscription fee

Choose a channel package Number of TV services
109 TV channels
124 TV channels
Choose your speed Speed (Mbit/sec)
Internet ADSL
1/1 Mbit/sec - 11 AZN
2/1 Mbit/sec - 12 AZN
4/1 Mbit/sec - 15 AZN
6/1 Mbit/sec - 20 AZN
8/1 Mbit/sec - 30 AZN
10/1 Mbit/sec - 40 AZN
12/1 Mbit/sec - 45 AZN
16/1 Mbit/sec - 55 AZN
20/1 Mbit/sec - 70 AZN
24/1 Mbit/sec - 90 AZN
Internet Fiberoptic
FO-EV-2 2/2 Mbit/sec - 12 AZN
FO-EV-5 5/5 Mbit/sec - 15 AZN
FO-EV-8 8/8 Mbit/sec - 18 AZN
FO-EV-10 10/10 Mbit/sec - 20 AZN
FO-EV-12 12/12 Mbit/sec - 25 AZN
FO-EV-16 16/16 Mbit/sec - 35 AZN
FO-EV-18 18/18 Mbit/sec - 40 AZN
FO-EV-20 20/20 Mbit/sec - 50 AZN
FO-EV-30 30/30 Mbit/sec - 60 AZN
FO-EV-40 40/40 Mbit/sec - 80 AZN
FO-EV-50 50/50 Mbit/sec - 100 AZN
FO-EV-60 60/60 Mbit/sec - 130 AZN
FO-EV-80 80/80 Mbit/sec - 160 AZN
FO-EV-100 100/100 Mbit/sec - 180 AZN
FO-Biznes-2 2/2 Mbit/sec - 12 AZN
FO-Biznes-6 6/6 Mbit/sec - 16 AZN
FO-Biznes-8 8/8 Mbit/sec - 18 AZN
FO-Biznes-10 10/10 Mbit/sec - 20 AZN
FO-Biznes-12 12/12 Mbit/sec - 25 AZN
FO-Biznes-16 16/16 Mbit/sec - 39 AZN
FO-Biznes-18 18/18 Mbit/sec - 45 AZN
FO-Biznes-20 20/20 Mbit/sec - 50 AZN
FO-Biznes-30 30/30 Mbit/sec - 85 AZN
FO-Biznes-40 40/40 Mbit/sec - 100 AZN
FO-Biznes-45 45/45 Mbit/sec - 120 AZN
FO-Biznes-50 50/50 Mbit/sec - 150 AZN
FO-Biznes-60 60/60 Mbit/sec - 170 AZN
FO-Biznes-80 80/80 Mbit/sec - 220 AZN
FO-Biznes-100 100/100 Mbit/sec - 300 AZN
Monthly amount 0 AZN
Discount price 0 AZN